Case Studies: Organisation DevelopmentCase Studies: Organisation Development

FacilitationMarketing Strategy

Organisation development services

Professional institution: governance

The institution had successfully grown rapidly in recent years. However, it was felt that the organisation's structure no longer adequately supported and represented the special interests of key groups of members. On behalf of Council and working with a senior member, we reviewed and redesigned the structure, and made recommendations for changes in governance.

Government department: staff survey

Undertook a qualitative survey of users of the department's intranet and advised on the future development of the intranet as an effective communications medium.

International humanitarian agency: joint venture

We advised on the development of a joint venture involving four country sections of an international humanitarian/medical aid agency. This involved work in Holland, Germany and the UK.

Firm of solicitors: management information

Reviewed the firm's management information (including formats, key indicators, content, distribution and use) so that it was aligned to the firm's new strategy. The aim was also to identify opportunities for encouraging changes in behaviour through improved internal communication and focus on key indicators/targets.

Private business: remuneration

We completed a review of remuneration and benefits for the directors of a successful private business operating in the UK and USA.

Health organisations: merger

We assisted three health service organisations to come together in a new organisation. Our work involved facilitating at key meetings of stakeholders.

Trade/investment development agency: training

We delivered a global programme of more than 30 training workshops for the UK’s trade/investment development agency. The workshops covered strategy and marketing. Nearly 500 staff attended from over 20 countries; c.99% rated the workshops as good or very good and c.95% said that the training would help them in their job “a great deal” or “quite a lot”. Amongst other places, we worked in China, India, Mexico, Australia, Indonesia, Japan, South Korea, Thailand and various European countries.

Professional services group: team building

We designed and managed an ongoing process for team-building amongst the leadership team of this diverse professional services group.

Public/private partnership: strategic alliance

Advised a strategic alliance between a government team and a leading private sector property management company on the organisational structure of the joint venture. Also assisted in developing the relationship between the two organisations.

Government agency: internal communications

Prepared an internal communications strategy for this 1,200 person multi-site agency and assisted with implementation.

Surveyors: team-building

As part of wider strategy advice, we gave this large firm of surveyors hands-on help with development of improved team-working within and between business units.

Trade association: governance and management

Designed a new governance and management structure for a trade association.

Major charity: planning systems

Reporting to the charity's board, chaired an internal project group tasked with making recommendations regarding the charity's strategic and operational planning system.

New professional institution: organisation structure

A meeting of a group of Trustees was facilitated to develop a structure for the new institution and to make key decisions on its governance. Various models were prepared beforehand for discussion at the meeting. A structure was produced that was adopted by the Board.

Global air cargo company: IT project review

Reviewed a project targeted at delivering a business critical information system. Identified lessons for future projects and also key actions for delivering the next phase of the project.

Trade association: training

We designed and delivered a strategy training programme for members of a trade association.

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